Shopping with PCWorld
Here at PC World we want to make your experience
shopping with us online as easy as possible. With this in mind, here
you’ll find a list of useful pages when using our site, including
registering with us, how to buy online, all about your order and
payments and security and peace of mind.
We’re thrilled you’ve chosen PC World and we want to make sure you’re thrilled with us.
• Terms and Conditions
• Our contract after you have ordered
• Restrictions - age requirements and limits on orders
• Returns, Cancellations & Faulty Goods.
• Prices & Payment
• recycling
• Delivery
• Missing, damaged or incorrect orders
• This website
• General
Terms and Conditions last updated on 23.05.2011
We recommend that you print and keep a copy of these Terms and Conditions for future reference.
Terms and Conditions
We’ve
tried to keep our Terms and Conditions as clear as possible, and give
you all the information we can (but not too much) about your online
transactions so that you completely understand the whole process, from
order to delivery and beyond. It’s really important to us that your
online shopping experience meets expectations, so please spend a few
minutes and read on. You’ll need to accept our T’s & C’s every time
you make a purchase – they might change from time to time, so do check
the date at the top of the page. Please note that different terms
(including prices, charges for services, availability, delivery times
and returns policies) apply to purchases made in one of our stores.
Our contract after you have ordered
Firstly,
don’t panic if you make any mistakes during your order, you can correct
any input errors right up until you confirm payment.
Once you’re
happy everything is correct and you’ve submitted an order you’ll be
given an Order Reference Number and details of the products (and/or
services) you have ordered. You’ll then receive an email headed ‘Order
Acknowledgement’ recognising receipt of your order. We will then send a
further email headed ‘Order Confirmation’ and this is when our contract
with you begins. This second email also lets you know how your products
will be delivered to you. If we have to cancel all or part of your
order for any reason, we will email you to let you know.
Sometimes
we have to hold our hands up and admit we have made a mistake by
unintentionally publishing inaccurate information on the site (e.g. the
price, description or availability of a product you have ordered). In
this instance we may have to cancel your order at any time up to the
point we send you the product(s), even if you have received your Order
Confirmation email, and you will receive a full refund of any charges
already paid.
Restrictions - Age Requirements and Limits on Orders
Some
of our products have a minimum age requirement (computer games for
example), and by ordering you are confirming that you are of the
required age.
Returns, Cancellations & Faulty Goods...
How do I return a product after delivery?
If
for whatever reason you change your mind and would like to return your
order after delivery, we’re happy to refund or exchange your purchase as
long as it’s unopened and in its original packaging. This option is
available for 21 days after delivery.
Following the Distance
Selling Regulations, we will accept items back even if you have opened
the goods to inspect them. You are entitled to a refund as long as you
return your goods within 7 working days* from the day of delivery. The
goods must in an ‘as new’ condition and returned in the original,
undamaged packaging, along with any accessories and free gifts received
with it. The product must not have been used or installed or had any
data inputted. Whilst the goods are in your possession you must take
reasonable care of them and not use them. DVDs, CDs, memory cards and
software must still be sealed. – .
* Working days means all days other than Saturday, Sunday and public holidays.
There are two ways to refund/cancel your purchase:
• You can return the product to one of our stores with your receipt, bringing the card you paid with, so we can credit it
•
You can send the product back to us, then email websale@pcworld.ie,
quoting your order number and we can make arrangements for refunding
your purchase.
We will then give you a full refund for the cost
of the product. However we do have the right to retain any charge paid
for services which have already begun or been completed. Refunds take
3-5 working days to be credited to your payment card.
When we cannot refund/cancel your purchase:
• If you return your product to a store without proof of purchase
•
There is a contract for services with the product and you have started
using the services; this would include, for example, a mobile phone
subscription
• The seal has been broken on any DVDs, CDs, memory
cards or software, including games, or on any personal hygiene products
such as shavers
• The goods were a special order to your specification
How do I cancel an order before delivery?
Should you wish to cancel your order before delivery please email us at websale@pcworld.ie and we will arrange.
What happens if my product arrives damaged?
Although
we take every care to ensure your product arrives to you in pristine
condition on rare occasions a product may get damaged in transit. If you
do receive a damaged product, please contact us straight away by
emailing websale@pcworld.ie and we will arrange a free of charge
collection and either a refund or replacement product.
We do ask that you:
• Do not use the product for your own safety
• Inform us straight away
What happens if my item is faulty?
Should you suspect a fault with your product please make sure:
• You have read the troubleshooting section of the manual as it may be a common fault that can be easily resolved
•
For PC’s and other digital entertainment you have visited the TechGuys
on http://support.thetechguys.com for additional expert support, driver
downloads and manuals
Should you not be able to resolve the
problem either take the product to your local PC World store along with
your receipt or email us at websale@pcworld.ie.
For all products should the fault occur within 21 days from the date of delivery you have the option of a refund or an exchange.
Please
note that we may ask to inspect the goods to confirm the fault or ask
you to carry out a telephone diagnostic to make sure it is not a problem
that can be resolved quickly.
Prices & Payment
As you would
expect all our prices are in Euro. The total cost of your order will be
the price of the products you order, the delivery charge (if any), plus
any additional services you choose e.g. premium delivery or
installation. You’ll see all these in your Shopping Basket before you
submit an order. Payment is deducted once an order is submitted. You can pay by using the following credit cards:
• MasterCard
• Visa
We only accept Irish registered cards and don't accept cheques or cash for online orders
How do you protect me against fraud?
We use identity checking to protect you and detect and prevent fraud. As
part of our security checks we may call you to verify your details and
your identity.
Card transactions are authenticated on our behalf by our Identity
Verification partner, currently 192.com. This means that, for your own
security, we try to ensure that only the owner of the card is able to
use it. Our Identity Verification partner will check against various
public and private databases and retain a record of the check and your
details that they may use to assist other companies with identity
checking.
What information do you collect?
The information we collect via may include:
• Your Internet protocol (IP) address
• log in and password details
• your browser type and version
• your purchase history
What do you do with the information you collect?
The details we collect help us:
• process your order and provide aftersales service
• carry out security checks and check with our Identity Verification partner
We are a subsidiary of DSG international plc and may need to pass the
information we collect to other companies within our group for
administrative purposes. We may also use third parties to carry out
certain activities, such as processing and sorting data, monitoring how
customers use our site and issuing our emails for us.
We maintain physical, electronic and procedural safeguards in connection
with the collection, storage and disclosure of personally identifiable
customer information.
Our security procedures mean that we may occasionally request proof of
identity before we disclose personal information to you or require you
to enter your password to access areas of the site displaying sensitive
personal
Recycling
Electrical
products are brilliant when they’re working, but getting rid of your
old one can be problematic. Maybe you're aware, or maybe not, that
Ireland is one of the best recyclers of electrical appliances in Europe.
Under Ireland's application of the European WEEE directive, retailers
are obliged to accept old products on a one for one basis when consumers
are purchasing new electrical appliances. When a new appliance is being
delivered, retailers are again obliged to take away and arrange the
recycling of the old appliance. We're delighted to play our part in
this.
If you have any piece of electrical equipment you want to recycle, you can either:
• Bring your old product into any of our PC World stores
Or
•
We can collect and recycle your old TV (when you buy a TV of 32” or
above) or large domestic appliance for free when you have your new
product delivered by our home delivery service.
PLEASE NOTE: If
you are recycling a product that holds personal data (i.e. PC, Laptop,
Mobile Phone, etc.) you will need to have removed the information from
your old product prior to us receiving it as we will not carry out any
data removal.
Delivery
Small product delivery
We can deliver all products to anywhere in the Republic of Ireland with the exception of island locations.
We aim to deliver within four working days.
• Delivery is by courier (DPD) and we will aim to have your product to you in 4 working days.
• Delivery is 5 days a week, Monday to Friday, usually from 9am - 6pm.
Note; DPD will not pick up WEEE returns on small products, however you may take your WEEE returns with a valid receipt to your nearest PC World store at a time of your convenience.
Please email websale@pcworld.ie for further information on small product delivery
Large product delivery i.e. Large screen TVs and White goods
We can deliver all large items to anywhere in the Republic of Ireland with the exception of island locations.
We aim to deliver within four working days.
• The evening before your delivery is due our distribution team will call you between 3 pm and 6 pm in order to advise you of your delivery time window. An initial delivery window of 4 hours will be supplied.
• Our delivery drivers will also call you at least 30 minutes before arriving at your home to give you an estimated time of arrival.
• We will unbox your item and remove all packaging for recycling free of charge
• We will deliver to your room of choice.
• We remove old appliances and scrap free of charge.
• Delivery is 5 days a week (Monday to Friday), usually from 8am - 6pm.
Please email us on websale@pcworld.ie for further information on your delivery.
For large product delivery service
N.B. Your old appliance should be safely disconnected prior to our arrival. Gas and dual fuel cookers must be disconnected by a Gas Safe registered engineer and mains wired electric cookers should only be disconnected by an electrically competent person.
Missing, Damaged or Incorrect Orders
We do everything we can to ensure your order arrives at your door complete and in pristine condition. If you don’t receive all of your products at once, you can check that they have been dispatched using our tracking facility detailed in the confirmation email. If it’s not on its way, you can contact us at websale@Pcworld.ie.
In the unlikely event that the product is faulty, please follow the instructions in the delivery documents
This Website
We,
our Group companies and our suppliers own the copyright, trademarks and
all other intellectual property rights in all material and content on
this website, which you may use, download, copy, publish, transmit or
otherwise make available by any other means only for your own personal,
non-commercial use. Any other use or reproduction of the material or
content is strictly prohibited.
You may not create any link to this
website without our prior written consent, nor may you restrict or
inhibit the use or enjoyment of it by anyone else.
GENERAL
DSG Retail Ireland Ltd WEBSITE – TERMS AND CONDITIONS
The
following are the terms and conditions for use of DSG Retail Ireland
Ltd website or any Internet site to which the website is linked (the
“website”). This website is for use by persons who are 18 years and over
only.
WEBSITE: USE AND SECURITY
You are entirely responsible
for any and all activities that occur under your account which is
provided to you by Buy4now who host the transactional element of the
website. You agree to notify us immediately of any unauthorised use or
any other breach of security.
WEBSITE: PRIVACY & DATA USE
We
do not hold any personal data. Instead, personal data is stored on a
remote secure server and used and is the full responsibility of Buy4Now
Limited who host the website. If you have any questions concerning
website privacy and data use, we suggest that you refer to Buy4Now
Limited.
WEBSITE: CONDUCT
You agree to abide by all
applicable local, state, national and international laws and regulations
and are solely responsible for all acts or omissions that occur under
your usage, including the content of your transmissions through the
website. All information, designs, drawings and other specifications
provided on the website are the exclusive property of DSG Retail Ireland
Ltd. Any copying, transmission or re-transmission of the same requires
the prior written approval of DSG Retail Ireland Ltd .
WEBSITE: ADVERTISING
We
reserve the right at all times to place advertisements and promotions
on the website. Advertisers and sponsors on the website are solely
responsible for complying with all local, national, state and
international laws (where relevant) and we exclude all liability
howsoever caused therefrom.
ACCORDANCE WITH SPECIFICATION
All
descriptive matter, drawings, pictures, colours, specifications and
advertising on the website are for the sole purpose of giving an
approximate description of the products.
DISCLAIMER OF WARRANTIES
The
information contained in the website is for information purposes only
and, although we have made every effort to ensure the correctness of the
information contained herein, the information available through the
website is provided "as is" and "as available" and without warranties or
conditions of any kind either express or implied. We do not warrant or
represent that the use or the results of the use of the materials
available through the Website or from third parties will be correct,
accurate timely, reliable or otherwise. We accept no liability in
relation to any of the above other than as may be provided for under
your statutory rights.
LIMITATION OF LIABILITY
To the fullest
extent permitted by applicable law, under no circumstances, including,
but not limited to, negligence, shall we be liable to you for any
direct, indirect, incidental, special or consequential damages that
result from the use of or the inability to use the Website, any changes
to the Website, any material or data sent or received or not sent or
received or for any of the above-mentioned damages that result from the
use or inability to use the Products. In no circumstances shall our
liability and that of our suppliers to you and/or any third parties for
any of the above exceed €200.
PROPRIETARY RIGHTS TO CONTENT
You
acknowledge that content, including but not limited to text, software,
music, sound, photographs, video, graphics or other material contained
in either sponsor advertisements or email-distributed, commercially
produced information presented to you on the Website by us, or our
advertisers or other content providers, is protected by copyrights,
trademarks, service marks, patents or other proprietary rights and laws.
MODIFICATION OF TERMS
We reserve the right to change the
terms of use or policies regarding the use of the website (including, in
particular, those relating to price or availability) at any time and to
notify you by posting an updated version of the terms of use on the
Website.
GENERAL
We shall not be liable for any failure to
perform any of our obligations under these terms and conditions which is
caused by circumstances beyond our reasonable control including, but
not limited to any force majeure incident. Our failure to exercise or
enforce any right or provision of the terms of use shall not constitute a
waiver of such right or provision unless acknowledged and agreed to by
us in writing. The section titles in the terms of use are solely used
for the convenience of the parties and have no legal or contractual
significance.
LAWS
The terms of use shall be governed by and
construed fully in accordance with the laws of Ireland. You and we agree
to submit to the exclusive jurisdiction of the courts located in
Ireland. If any provision(s) of the terms of use is held by a court of
competent jurisdiction to be contrary to law, then such provision(s)
shall be construed, as nearly as possible, to reflect the intentions of
the parties with the other provisions remaining in full force and
effect.
TERMINATION
We may terminate the Website with or
without cause at any time and effective immediately. In addition, we, in
our sole discretion, may terminate your Account for violation of the
letter or spirit of these terms and conditions. |