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Delivery
ORDER TRACKING - to track your order please click HERE

Normal Delivery Charge Summary


Item Type Delivery Charge Delivery Timeline
Small Items €4.99 for entire order 3 - 5 working days
(such as Sat Navs, Cameras, Laptops etc.)    
Large Items €19.99 for entire order Up to 7 working days
(such as Large TVs .)    or 7 days depending on location

 

 

Delivery information

When it comes to dropping stuff off, our delivery team also known as 'Knowhow delivery team' have certainly got the muscle.  We deliver the big bulky products like large screen TVs above  39".  To save you the hassle, we'll even recycle your old product and remove the packaging - for free.

Small products such as cameras, sat navs, TVs under 39", printers, softwares, data storage, tablets, laptops are couriered to you from our delivery partners - DPD.

Please see below more information on our delivery services.

Please note we do NOT delivery to Parcel Motels.

Large Product Delivery Information 

Large products such as large screen TVs above 39" are generally delivered by our Knowhow delivery teams.  

Knowhow Delivery Services

The Knowhow team are here to deliver your product between Tuesday and Saturday inclusive in most areas (with the exception of Donegal-we deliver once a week).  We can deliver all large items to anywhere in the Republic of Ireland with the exception of island locations.  We aim to deliver within 5 working days, however, this could extend to 7 days depending on location.

Delivery Process

-    We deliver 5 days a week (Tuesday to Saturday), usually from 8a.m. - 6p.m.

-    
The evening before your delivery is scheduled our Knowhow team will call you between 3pm and 6pm to advise you of your delivery time window. 

-    
An initial delivery during a 4 hour time slot will be supplied. 

-    On the day of delivery our Knowhow drivers will call you at least 30
minutes before arriving at the shipping address to give you an estimated time of arrival.  

-    We will un-box your item and remove all packaging for recycling free of charge. 

-    We will deliver to your room of choice.  We can also install it for you a small fee - see below.

-    We will remove your old appliances and scrap free of charge.


Delivery Charges

For large products delivery is €19.99 for your entire order - no matter how many items you decide to purchase.  These delivery charges apply to online purchases only.  

Other useful services also provided by Knowhow when they deliver your large products.

Installation: We offer a range of installation services for Domestic Appliances and TVs above 39" Learn more on our installation page.

Free Recycling: We'll take away your old TV or home appliance for free recycling.  Learn more on our Recycling page.

Order tracking: You can track your large item delivery through our Knowhow team.  Click here for Knowhow tracking.

Small Product Delivery Information

Small products include items such as laptops, desktop pcs, tablets, printers, softwares, data storage and TVs under 39".  These are couriered to you from our delivery partners - DPD courier.

We deliver anywhere in Ireland with the exception of island locations. 

Deliveries are Monday to Friday (excluding Bank Holiday Mondays), generally between 9a.m. to 6p.m.  Please allow 7-10 working days for Sale periods and extended Bank Holiday periods such as Christmas, January Sale and Easter. 

Please note:  DPD will not pick up WEEE returns on small products, however you may take your WEEE returns with a valid receipt to your nearest PC World store - click HERE.

For security reasons we do not deliver to parcel motels.

Delivery charges

Delivery is €4.99 for your entire order.

When do we deliver? 


For our larger items such as large screen TVs and large kitchen appliances, we deliver Tuesday - Saturday inclusive, usually between 8a.m. to 6p.m.  (with the exception of Donegal-we deliver once a week and we not deliver to island locations). 

For our smaller items, standard delivery is Monday to Friday, generally between 9a.m. to 6pm, and we aim to get your purchase to you within 3-5 working days.  Please allow 4-7 working days for extended Bank Holiday periods such as Easter and Christmas.

Delivery days exclude Bank holidays and Easter.

Order tracking

Whether you have a standard delivery or a specific delivery booked with us, you can track your order through our dedicated Knowhow tracking webpage, or via the courier specified in your confirmation email.  Visit our Knowhow Track It facility and pop your details in the tracker to view the delivery schedule.

Larger items such as large screen TVs may not be available to view until after 10p.m..

All you need is your reference number (found on your email confirmation or receipt from your store).

For Small items visit our partners site www.dpd.ie and enter your tracking number.  You will only receive your tracking number via text/email once your order has been dispatched. 

Delivery terms

Product availability

On some products, we offer the option to order an item in advance if it's not in stock at the time, but we know that more stock is on its way and we will let you know the date we expect delivery to be available on the site.  If you purchase two or more products at a time, they may have different availabilities and methods of delivery, in which case you may receive your items individually as soon as they become available.

VAT & Delays

Please be aware that we cannot offer VAT refunds to overseas customers ordering goods to be delivered to a Ireland address.  We do everything we can to ensure our delivery times are met but sometimes delays do occur with adverse weather conditions and deliveries during peak ordering periods i.e. Christmas and Sale periods.  We will let you know if we become aware of any unexpected delays.

Track your order Click here to track your order

   © DSG Retail Ireland Ltd, 39/40 Mount Street Upper, Dublin 2, Ireland
Incorporated in Ireland, a private company with issued shares. Registration Number 259460