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Team Knowhow Delivery
ORDER TRACKING - to track your order please click HERE

Normal Delivery Charge Summary


Item Type Delivery Charge Delivery Timeline
Small Items €4.99 for entire order  2 - 5 working days. Exceptions apply
(such as Sat Navs, Cameras, Laptops etc.)    Nationwide - order by 3pm on a weekday and get your product in 2 working days*

   
Large Items €19.99 for entire order Up to 7 working days. Exceptions apply
(such as Large TVs .)    or 7 days depending on location. 

1. We endeavour to deliver all small items within 5 working days and large items within 7 working days however, during busy trading periods such as our Black Tag/Black Friday campaign or our January Sale period, orders are subject to extended delivery times.  If this is the case, we will keep you informed and as soon as your order is dispatched from our warehouse you will receive an email notification with your tracking information.  

Delivery information

When it comes to dropping stuff off, our delivery team also known as 'Team Knowhow' have certainly got the muscle.  We deliver the big bulky products like large screen TVs above  39".  To save you the hassle, we'll even recycle your old product and remove the packaging - for free.

Small products such as cameras, sat navs, TVs under 39", printers, softwares, data storage, tablets, laptops are couriered to you from our delivery partners - DPD.

Please see below more information on our delivery services.

Please note we do NOT delivery to Parcel Motels.

Large Product Delivery Information 

Large products such as large screen TVs above 39" are generally delivered by our Team Knowhow delivery teams.  

Team Knowhow Delivery Services

The Team Knowhow team are here to deliver your product between Monday and Saturday inclusive in most areas (with the exception of Donegal-we deliver once a week).  We can deliver all large items to anywhere in the Republic of Ireland with the exception of island locations.  We aim to deliver within 5 working days, however, this could extend to 7 days depending on location.

Delivery Process

-    We deliver 6* days a week (Monday to Saturday), usually from 8a.m. - 6p.m.

-    
The evening before your delivery is scheduled our Team Knowhow team will call you between 3pm and 6pm to advise you of your delivery time window. 

-    
An initial delivery during a 4 hour time slot will be supplied. 

-    On the day of delivery our Team Knowhow drivers will call you at least 30
minutes before arriving at the shipping address to give you an estimated time of arrival.  

-    We will un-box your item and remove all packaging for recycling free of charge. 

-    We will deliver to your room of choice.  We can also install it for you a small fee - see below.

-    We will remove your old appliances and scrap free of charge.



*DELIVERY EXCEPTIONS 

  • Monaghan / Tipperary /  Leitrim / Longford- One day delivery with delivery every THURSDAY. Must order before midday on the Tuesday 2 days prior.
  • Cork West / Kerry West / Kilkenny / Laois / Offaly / Roscommon / Waterford / Westmeath  - One day delivery with delivery every FRIDAY. Must order before midday on the Wednesday 2 days prior.
  • Connemara - One day delivery with delivery every WEDNESDAY. Must order before midday on the Monday.

Delivery Charges

For large products delivery is €19.99 for your entire order - no matter how many items you decide to purchase.  These delivery charges apply to online purchases only.  

Other useful services also provided by Team Knowhow when they deliver your large products.

Installation: We offer a range of installation services for Domestic Appliances and TVs above 39" Learn more on our installation page.

Free Recycling: We'll take away your old TV or home appliance for free recycling.  Learn more on our Recycling page.

Order tracking: You can track your large item delivery through our Team Knowhow team.  Click here for Team Knowhow tracking.


Small Product Delivery Information

Small products include items such as laptops, desktop pcs, tablets, printers, softwares, data storage and TVs under 39".  These are couriered to you from our delivery partners - DPD courier.

We deliver anywhere in Ireland with the exception of island locations. 

Deliveries are Monday to Friday (excluding Bank Holiday Mondays), generally between 9a.m. to 6p.m.  Please allow 7-10 working days for Sale periods and extended Bank Holiday periods such as Christmas, January Sale and Easter. 

Please note:  DPD will not pick up WEEE returns on small products, however you may take your WEEE returns with a valid receipt to your nearest PC World store - click HERE.

For security reasons we do not deliver to parcel motels.

Delivery charges

Delivery is €4.99 for your entire order.

When do we deliver? 


For our larger items such as large screen TVs and large kitchen appliances, we deliver Monday - Saturday inclusive, usually between 8a.m. to 6p.m.  (with the exception of Donegal-we deliver once a week and we not deliver to island locations). 

For our smaller items, standard delivery is Monday to Friday, generally between 9a.m. to 6pm, and we aim to get your purchase to you from Next Day -5 working days. See table at top of page.  Please allow 7-10 working days for extended Bank Holiday periods such as during Christmas and January Sale.  

Delivery days exclude Bank holidays and weekends. 

Order tracking

Whether you have a standard delivery or a specific delivery booked with us, you can track your order through our dedicated Team Knowhow tracking webpage, or via the courier specified in your confirmation email.  Visit our Team Knowhow Track It facility and pop your details in the tracker to view the delivery schedule.

Larger items such as large screen TVs may not be available to view until after 10p.m..

All you need is your reference number (found on your email confirmation or receipt from your store).

For Small items visit our partners site www.dpd.ie and enter your tracking number.  You will only receive your tracking number via text/email once your order has been dispatched. 

What if I miss the delivery?

For LARGE items
We'll attempt to contact you at the time of delivery and will wait a few minutes for you if you're nearby.  If the delivery is missed, we'll leave a delivery card to let you know we came.  At no extra charge, you can re-book a delivery date that suits you by contacting our Contact Centre on 1890 400 001. 

For SMALL items


The courier will:
  • Leave a delivery card and send you a text to let you know the delivery was missed
  • Usually try to deliver again the following day, or you can follow the instructions on the delivery card to re-arrange another delivery date at no extra charge. 
As part of our added value DPD inflight services they will possibly deliver to your neighbours; please see the delivery card left to you. 



Delivery terms

Product availability

On some products, we offer the option to order an item in advance if it's not in stock at the time, but we know that more stock is on its way and we will let you know the date we expect delivery to be available on the site.  If you purchase two or more products at a time, they may have different availabilities and methods of delivery, in which case you may receive your items individually as soon as they become available.

VAT & Delays

Please be aware that we cannot offer VAT refunds to overseas customers ordering goods to be delivered to a Ireland address.  We do everything we can to ensure our delivery times are met but sometimes delays do occur with adverse weather conditions and deliveries during peak ordering periods i.e. Christmas and Sale periods.  We will let you know if we become aware of any unexpected delays.


Track your order Click here to track your order

   © DSG Retail Ireland Ltd, 39/40 Mount Street Upper, Dublin 2, Ireland
Incorporated in Ireland, a private company with issued shares. Registration Number 259460