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Shopping with PC World
Here at PC World we want to make your experience shopping with us online as easy as possible. With this in mind, here you will find a list of useful pages when using our site, including customer services, all about your order, payments, security and peace of mind.

We’re thrilled you’ve chosen PC World and we want to make sure you’re thrilled with us.

Returns, Cancellations & Faulty Goods...
•    How do I return a product after delivery?
•    How do I cancel an order before delivery?
•    Collecting an item I want to return
•    What happens if my product arrives damaged?
•    What happens if my item is faulty?
•    What repair service does PC World offer?

How do I return a product after delivery?
If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. This option is available for 21 days after delivery.

Following the Distance Selling Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you return your goods within 14 days from the day of delivery. The goods must in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with it. The product must not have been used or installed or had any data inputted. Whilst the goods are in your possession you must take reasonable care of them and not use them. DVDs, CDs, memory cards and software must still be sealed. – .

There are two ways to refund your purchase
•   You can return the product to one of our stores with your receipt, bringing the card you paid with, so we can credit it
•   You can send the product back to us, then email, quoting your order number and we can make arrangements for refunding your purchase.

We will then give you a full refund for the cost of the product. However we do have the right to retain any charge paid for services which have already begun or been completed. Refunds take 3-5 working days to be credited to your payment card.

We cannot refund/cancel your purchase:
•    If you return your product to a store without proof of purchase
•    There is a contract for services with the product and you have started using the services; this would include, for example, a mobile phone subscription
•    The seal has been broken on any DVDs, CDs, memory cards or software, including games, or on any personal hygiene products such as shavers
•    The goods were a special order to your specification

How do I cancel an order before delivery?
Should you wish to cancel your order before delivery please email us at and we will arrange.

What happens if my product arrives damaged?
We want you to be absolutely satisfied with your product and would recommend that, where practicable, you unpack and check it for damage as soon as it arrives. If you receive a damaged product please contact us as soon as the damage is discovered via by emailing and we will arrange a free of charge collection and either a refund or replacement product.

We do ask that you do not use this product for your own safety. 

What happens if my item is faulty?
Should you suspect a fault with your product please make sure:
•    You have read the troubleshooting section of the manual as it may be a common fault that can be easily resolved
•    For PC’s and other digital entertainment you have visited for additional expert support, driver downloads and manual

Should you not be able to resolve the problem either take the product to your local PC World store along with your receipt or email us at
For all products should the fault occur within 21 days from the date of delivery you have the option of a refund or an exchange.

Please note that we may ask to inspect the goods to confirm the fault or ask you to carry out a telephone diagnostic to make sure it is not a problem that can be resolved quickly.

What repair service does PC World offer?
Should your product go faulty within its warranty period we will offer you a prompt repair service*, simply email us at or take the product into your local PC World store along with your receipt for further assistance.

   © DSG Retail Ireland Ltd, 39/40 Mount Street Upper, Dublin 2, Ireland
Incorporated in Ireland, a private company with issued shares. Registration Number 259460