PC World Stores

Print page

Returns Policy

Cancellations and Returns

Cancellation (Delivery items only)
If you have chosen to have your order delivered, you can cancel your purchase at any time either before or up to 14 days after delivery by:
  • Returning the product to one of our stores (please bring your receipt with you and the card you paid with, so that it can be credited); following the 'Returns' instructions in your delivery documentation
Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any). It should be returned with the original box, packing and accessories. Pre-recorded videotapes, DVDs, CDs, minidiscs and other software must be sealed. Any 'Free Gifts' received with the product must also be returned.

You will receive a full refund, and the cancellation is free of charge provided you return the product to a store, arrange for it to be collected from the delivery address or use one of our pre-paid returns labels. If you choose another method of return, you must bear the costs.

We cannot cancel your purchase when:
  • You return your product to a store without proof of purchase;
  • The seal has been broken on any software including games; or
  • The goods were a special order to your specification.
  • Return of Faulty Goods - Delivery Items
If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a prompt repair, exchange or refund. We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery. 

To qualify for a refund or exchange the product must be:
  • In otherwise in 'as-new' condition;
  • Complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging). 
Please return the product to a PC World store (10am to 6pm Monday to Saturday & 12pm to 6pm on Sunday). If your product is a large screen TV (over 24") then you should call 1890 400 001 first where our dedicated flat panel support team will be able to asssit you. 

This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. For consumable items (e.g. batteries, camera films, ink cartridges etc) the guarantee period is three months from delivery.

If a pre-recorded videotape, DVD, CD, Minidisc or other software is faulty under guarantee we will happily exchange it for the same title or refund your money.

Any refund due to a fault or other defect will include a refund of the applicable delivery charges. We will also pay for our costs of collecting goods for replacement or refund if they are not taken into a store. Replacement goods are sent by standard delivery only (i.e. premium services are not available).

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS

PC World offer great deals and cheap prices on the latest technology for computers and entertainment products. For computing we have the largest range of Desktop PCs, Laptops, Printers, Computer Software, TFT Monitors, Networking, PC Peripherals, Components and Data Storage including External Hard Drives and USB drives. We also offer computer repairs and data transfer services through the Tech Guys who are based in all our PC World stores. For entertainment, PC World have the latest HD Ready LCD and Plasma TVs, DABs, Mp3 players, Apple iPods, Gadgets, Games consoles and the latest technology available including the latest Sat Nav and Digital Cameras. For careers at PC World click here